Experience Designer & Design Leader · 2026

Hello, let's make complex work simpler together.

Natural optimist driven to find solutions to any design challenge, particularly those that traverse complex systems in cross-functional teams.

Christy Ennis-Kloote
20+
Years Experience
50%
Business Growth
25+
Team Members Led

Better products start with aligned teams.

I have built multiple teams that have delivered multi-modal product experiences in various markets, including consumer, B2B, medical, and automotive. My background in Industrial Design, which I apply today in UX (HCD), drives me to understand and seek out users' unmet needs, and address them in the execution of the product or service.

As a lifetime consultant and community builder, I am highly motivated to align teams to what's possible. Always looking to influence customers, clients, and product strategy with a new perspective, enabling a larger impact on the approach and resulting in more meaningful outcomes.

Christy Ennis-Kloote coaching a team
40%–50% Average Service Line Margins When Managing Practices

Cross-Functional Leader

Building teams across design, product, and engineering to deliver cohesive experiences.

Human-Centered Design

Industrial Design roots applied to UX, seeking out user needs and testing solutions in iterative cycles.

Strategic Thinker

Blending creativity with business strategy to deliver designs that drive measurable impact.

Community Builder

MidwestUX 2019 Organizing Chair, IXDA GR Chapter Leader, LTUX GR CoFounder, O'Reilly Technical Reviewer, Educator, and Mentor.

Selected Highlights

From connected products and IoT to medical devices and automotive, multi-modal experiences across industries. For detailed case studies, please explore the projects below or reach out to discuss details.

Teaching teams to work with AI — workshop session
Applied AI
Teaching Teams to Work Differently
Corewell Health digital ecosystem
Enterprise Website Consolidation
Corewell Health
Amway SKY connected product
Connected Products & Strategy
Amway Connected Products
2014 Corvette Stingray digital instrument cluster
Automotive UX
2014 Corvette Stingray Cluster
Bissell Clean Connect Robot Vacuum
Consumer IoT
Bissell Connected Robot Vacuum

My Leadership Journey

Over 20+ years, I've led and grown design teams delivering multi-modal product experiences across consumer, B2B, medical, and automotive markets.

Augusto Digital
Chief Design Officer
Design Strategy AI & Automation
Apr 2025 – Present
Leading digital experience strategy at Augusto Digital, grew the overall company book of business by 50% by attracting top talent and expanding offerings. Designing innovative offerings valued by clients and integrating AI and Agentic Automation into workflows for enhanced efficiency. Collaborating with build teams to deliver delightful and practical products, driving company success.
Augusto Digital
Experience Design Services Director
Leadership Growth
Aug 2022 – Apr 2025
Led and grew the Experience Design, Product Services, and Growth Marketing teams, growing headcount to the top-performing service line with reliable best-in-class margins of 40-50%. Developed strategies to enhance service delivery, customer satisfaction, and profit margin goals. Drove growth through innovative marketing and product strategies.
Latticework Consulting
Peer Advisor
Coaching UX Teams
May 2023 – Present
Through Latticework, I coach and consult with leaders on removing barriers for designers to do their best work. The breadth of services extends from building in-house UX teams and capabilities to advocacy in an organization. Get teams unstuck, typically in the first week with tangible results in the first 30 days.
Argenta Park
Managing Director of Experience Design
Studio Leadership Design Ops
Mar 2022 – Jan 2024
Applied experience to build and manage a healthy and happy team focused on uniquely creative product experience concepts. Managed all aspects of design operations for the organization, including development, methods, tools, and budget. Worked in partnership to set and implement strategic direction, creating healthier profitability for 14+ team members.
Open Systems Technologies (OST)
Principal, Design Practice Manager
Professional Services Practice Growth
Jul 2018 – Mar 2022
Led and managed the Professional Services Design Practice of up to 25+ team members across three geographies. Achieved practice goals including sales, GM%, and utilization. Ownership of thought leadership, market pricing, and delivery strategy across multidisciplinary teams while ensuring culture and business goals aligned through behaviors and outcomes.
Visualhero Design Company
Director of Experience Design
Connected Solutions Product Design
Feb 2013 – Dec 2017
Worked closely with clients large and small to discover opportunities in the unknown, delivering meaningful and engaging experiences. Led delivery of shipped products from embedded systems, web apps, mobile experiences, and connected solutions ranging from 3 weeks to 3 years. Managed teams of designers in agile cross-functional environments.

Want the full picture?

View Full Resume

Brands I've designed for across automotive, consumer, medical, enterprise, and more.

Ford Corvette Opel Harley-Davidson Indian Malibu Boats Mazda Sea Ray John Deere Bissell KitchenAid Meijer Siemens Stryker York Apple Johnson Controls Corewell Health UPS Wells Fargo

What I Bring to the Table

From hands-on design leadership to strategic consulting, services tailored to where you are in your product journey.

Experience Design Leadership

Building and leading design teams that deliver multi-platform product experiences across consumer, B2B, medical, and automotive markets.

Product Strategy & Roadmaps

Collaborating with product owners and stakeholders to understand problems and offer solutions that balance user needs with business objectives.

UX Team Coaching

Through Latticework Consulting, I coach leaders on removing barriers for designers, building in-house UX capabilities, and getting teams unstuck fast.

Connected Product Design

Designing IoT and connected solutions that span hardware, software, and mobile, from embedded systems to cloud-connected consumer products.

Design Operations

Setting up design ops, methods, tools, and budgets, creating the infrastructure that lets creative teams do their best work sustainably.

AI & Agentic Automation

Integrating AI and agentic automation into design workflows and product offerings for enhanced efficiency and innovative client solutions.

Removing Barriers for Designers to Do Their Best Work

Through Latticework, I coach and consult with leaders on building in-house UX teams, establishing capabilities, and advocating for design within their organizations.

1st
Week to get teams unstuck
30
Days to tangible results
Learn More
01

Build UX Teams

Stand up in-house UX capabilities from scratch or restructure existing teams for higher impact.

02

Design Advocacy

Establish design's seat at the table, aligning leadership on the value of experience design.

03

Peer Coaching

One-on-one advisory for design leaders navigating growth, team dynamics, and organizational change.